One of the following communication or connection errors displays and the scan fails. An error occurred communicating with the scanning device. An error occurred while communicating with the HP imaging device.
Confirm if the issue is also printing-related The steps in this document resolve communication and connection errors when scanning only. If the connection error occurs when both printing and scanninguse the following resources to resolve the issue:. For wireless connectionsgo to Guided Solutions: For wired connectionsmake sure the cable is connected to the printer Ethernet port and to an available port on
How out can a hookup scan be router.
If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states. If you have a connection issue when scanning onlycontinue to the next step.
Restart devices and check driver scan settings Restarting the computer and printer can restore the lost scan connection. Make sure the printer power cord connects directly to an electrical outlet and not through a
How out can a hookup scan be protector or power strip.
Search Windows for your printer model name, and then click the printer name in the list of results. If your printer name is not in the resultsskip to the step to install the HP software for your printer. If the error persists, continue to the next step. Check the network and printer connection status Make sure your network is working correctly and the printer is ready for scanning. On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on.
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Make sure the Wireless icon light is on and steady. Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink. Many routers can operate in both 2. Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2.
If the printer supports 5. On the computer, mouse over the network icon in the notification area to view the network name and status of the connection. If the network shown is not yours for instance, if you connected to a neighbor's or guest networkyou must
How out can a hookup scan be to your own network to scan.
If the network signal strength is weakmove the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones. If the network status is not connectedconfirm that your network is working correctly, and then check
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Make sure a check mark displays next to the network name. If an Airplane icon displaysclick the icon, slide the Airplane mode slider to Offand then connect to your wireless network.
Run the Print and Scan Doctor. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
In the Print and Scan Doctor results screen,
How out can a hookup scan be the list of actionable results. If you see white checkmarksthe printer passed the tests. If you see a white wrenchPrint and Scan Doctor found an issue and repaired it. If you see yellow exclamation pointsthe test failed and required user action, but the step was skipped.
If you see a red Xfollow the on-screen instructions to resolve the issue.
Follow the on-screen instructions in the scanning software to perform the test. If you click Skip and are not experiencing additional issues, click Quit to exit the tool. If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers. Uninstall the printer software Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
Search Windows for uninstall a programand then click the Uninstall a program Control Panel setting in the list of results. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall. Continue to the next step. Reinstall the HP software Go to HP Customer Support to download the most current version of the
How out can a hookup scan be feature software for your printer.
As an alternative, you can use the software disc if it supports the operating system installed on your computer. Turn on the printer. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printertype your printer model number, and then click Submit.
The software results page for your printer displays with the default operating system selected. If you need to change the operating system, click Changeselect your version, and then click Change. Under the Driver heading, click Download. During the installation, select the Typical or Recommended type of installation when prompted by the software installer. If WIA is not activated, scan jobs can fail.
Search Windows for view local servicesand then click the View local services Control panel setting in the list of results. Skip to the next
How out can a hookup scan be. Step 1: Confirm if the...
If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type. Temporarily disable firewall software on the computer Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.
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If you can scanconsult the firewall software support site to change settings such as security level, trusted zones, and open ports to allow communication with your printer. After changing the settings, re-enable the firewall in the Print and Scan Doctor. If you cannot scanthe firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, and then continue to the next step.
Try other scanning options Use these workarounds to scan if the previous steps did not resolve the issue. Some workarounds might be unavailable depending on the printer. Try one of the other workarounds if the first method you tried did not work. Place the document or photo that you want to scan on the scanner glass, or load it into the automatic document feeder ADFif your printer has one.
Search Windows for Scanand then click the Scan app in the list of results. If Source is an available option, select where you loaded your document or photo. Click Show more to change settings such as Color mode
How out can a hookup scan beand where to save the file.
Scan with Paint Use Windows Paint to scan a photo or document. Video of scanning with Paint. Load the item on the scanner glass or in the document feeder. Do not load photos in the ADF.
Search Windows for paintand then click the Paint in the list of results. Click File or the menu iconand then click From scanner or camera. Select a color option for the type of image or document you are scanning. To change brightness, contrast, and resolution settings, click Adjust the quality of the scanned picture.
Video of scanning with Windows Fax and Scan. Place the item on the scanner glass or load it into the automatic document feeder ADF.
Step 2: Restart devices and...
Search Windows for faxand then click Windows Fax and Scan in the list of results. Select your printer, click OKand then click Scan. The free app is available in the Windows Store. Place the item you want to scan on the scanner glass or load it into the document feeder.
Click the menu icon, and then select Settings.
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Click Photo Scan Options to change any settings, and then click the back arrow. Click outside the Settings menu, and then click Capture Photos. Get the printer's IP address from the printer control panel or by printing a network configuration page. Type the IP address in the address line of a web browser, and then press Enter. Make sure that pop-up windows are not blocked in the browser. If you try to scan with pop-up windows blocked, the scan fails.
You can set up network scanning to your scanner through the optional Epson Network Interface Unit (ES/ESW) or through a direct connection to your. Your TV needs to scan for channels before it can show programming from an antenna, from cable TV
How out can a hookup scan be the cable comes directly from the wall (no cable box).
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