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How out can a hookup scan be

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Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. How does HP install software and gather data? This document is for HP multifunction printers connected to a Windows computer on a wired or wireless network. When you try to scan, the computer or the scanner is not found or the scan fails.

One of the following communication or connection errors displays and the scan fails. An error occurred communicating with the scanning device. An error occurred while communicating with the HP imaging device.

Confirm if the issue is also printing-related The steps in this document resolve communication and connection errors when scanning only. If the connection error occurs when both printing and scanninguse the following resources to resolve the issue:. For wireless connectionsgo to Guided Solutions: For wired connectionsmake sure the cable is connected to the printer Ethernet port and to an available port on How out can a hookup scan be router.

If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states. If you have a connection issue when scanning onlycontinue to the next step.

Restart devices and check driver scan settings Restarting the computer and printer can restore the lost scan connection. Make sure the printer power cord connects directly to an electrical outlet and not through a How out can a hookup scan be protector or power strip.

Search Windows for your printer model name, and then click the printer name in the list of results. If your printer name is not in the resultsskip to the step to install the HP software for your printer. If the error persists, continue to the next step. Check the network and printer connection status Make sure your network is working correctly and the printer is ready for scanning. On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on.